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Hearing loss / Concern - unconfirmed / referred on screen (Audiology)
Copied from the official Gold Coast Health condition page (27 Aug 2026). Hospital triage assigns the official category. Live source: Refer Your Patient — Hearing loss / Concern - unconfirmed / referred on screen (Audiology).
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Cat 1 · 30 days
appointment within 30 calendar days. - Sudden (≤ 1 week) onset of loss of hearing, unilateral or bilateral and not associated with outer or middle ear disease
- Skull base fracture
- Bacterial Meningitis (earliest available appointment)
- Viral Meningitis
- Other infection associated with hearing loss (e.g. active CMV, recent acute mastoiditis)
- Ototoxic treatments e.g. chemotherapy, aminoglycosides
- Permanent Hearing Loss suspected
- Infants who receive a “refer” result on newborn hearing screening in both ears
- Infants who have not undergone newborn hearing screening
- A child currently in out of home care (OOHC) or at risk of entering or leaving OOHC, where they have previously been on a waiting list for this problem and were removed without receiving a service
Cat 2 · 90 days
appointment within 90 calendar days. - Speech and language delay confirmed by a Speech Pathologist
- Strong parental or carer or medical concern regarding the child’s development where hearing loss hasn’t been excluded
- Requiring sedation or GA ABR as recommended by audiologist or medical specialist*
- Risk factor associated with increased likelihood of permanent or conductive (Syndrome, Family History of Permanent Childhood Hearing Loss)
- Referred from hearing screen (not UNHS)
- Medical Specialist concern
- Infants who receive a “refer” result on newborn hearing screening in one ear
- Aboriginal and/or Torres Strait Islander
Cat 3 · 365 days
appointment within 365 calendar days. - Chronic eustachian tube or middle ear dysfunction confirmed with “refer” result on tympanometry screening on at least 2 occasions (3 months apart)
- Suspected speech / language delay
Essential referral information
Referral will be returned without this. If a mandatory test cannot be obtained, say so in the referral.
- Current screening and/or diagnostic audiology reports (if applicable).
- Risk factors for hearing loss (if applicable); craniofacial; syndromes, family history
- Formal diagnosis of speech and language delay (if applicable);
- Comorbidities that put child at higher risk of developmental issues from hearing loss (if applicable)
- Details of ototoxic pharmaceutical agents and treatments (if applicable)
- Details of Medical Specialist concern
- Confirmation of OOHC (where relevant)
- Indigenous Status
Out of scope / wrong door
The following conditions are out of scope for this service:
Parent service: Audiology
Send outpatient referrals to
- Smart Referrals preferred (Best Practice or Medical Director)
- Medical Objects GQ42150009Z (lookup qh → QHEALTH, GOLD COAST HEALTH OUTPATIENT)
- HealthLink EDI Qldgchsd
- Fax (07) 5687 4497 — Booking and Referral Centre
- Post: Booking and Referral Centre, Gold Coast University Hospital, 1 Hospital Boulevard, Southport QLD 4215
- Clinic enquiries 1300 559 083
How to refer — full order
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