Booking and Referral Centre
Gold Coast University Hospital
1 Hospital Boulevard
Southport QLD 4215
Phones, email, fax
Key contacts
Public Gold Coast Health, Queensland Health, and GCPHN numbers only. Large tap targets are tel: links. Researched 27 Aug 2026. GCPHN does not republish GCH CPC.
| Group | Contact | Number / address | Use for |
|---|---|---|---|
| Advice | GP Advice Service | 1300 00 4242 | Non-urgent specialist outpatient advice or general service enquiries. Weekdays 8am–4pm. |
| Advice | VECS — Virtual Emergency Care Service | 1300 847 833 | Non-life-threatening emergency medicine advice. 8am–10pm, 7 days. |
| Advice | Public mental health — 1300 MH CALL | 1300 64 2255 | 24/7. Usual door for public mental health. Not Smart Referrals. |
| Advice | MAPS | 1300 00 4242 option 1 | Multidisciplinary Avoidance and Post-Acute Services. 0800–1600, 7 days. Ask for option 1. |
| Advice | Cognitive / Falls Central Intake | 1300 668 936 | Central intake for cognitive disorders and falls / balance. |
| Advice | GP Only Switchboard / GP Only Enquiry Line | 07 5687 0003 | Urgent specialist advice. Also use to advise ED that a patient is coming. |
| Advice | Main switchboard | 1300 744 284 | Gold Coast Health. Ask for the relevant consultant or registrar. |
| Bookings | Booking and Referral Centre / clinic enquiries | 1300 559 083 | Usual SOPD enquiry number. Exceptions below. |
| Clinic enquiries | Haematology / Oncology / Rheumatology | (07) 5687 2708 | Exception to 1300 559 083. |
| Clinic enquiries | IPPC — Interdisciplinary Persistent Pain Centre | (07) 5668 6825 | Exception to 1300 559 083. |
| Clinic enquiries | QPMS — Queensland Pelvic Mesh Service | (07) 5619 0772 | Exception to 1300 559 083. |
| Clinic enquiries | Cognitive / Falls clinic | 07 5635 6262 | Clinic line. Central intake is 1300 668 936. |
| Clinic enquiries | Child Development | (07) 5687 9141 | Exception to 1300 559 083. |
| Clinic enquiries | Paediatric Surgery | (07) 5687 3579 | Exception to 1300 559 083. |
| Clinic enquiries | Breast Care Nurses | 07 5668 6000 | Business hours. Robina Breast Surgery. Asymptomatic screening is BreastScreen QLD. |
| Bookings | Referral fax — Booking and Referral Centre | (07) 5687 4497 fax | Outpatient referrals only. Not monitored around the clock or on weekends. Not for emergencies. |
| Emergency fax | GCUH Emergency Department fax | (07) 5687 4699 fax | Written request when sending an emergency presentation. Do not use the bookings fax. |
| Emergency fax | Robina Emergency Department fax | (07) 5668 6145 fax | Written request when sending an emergency presentation. Do not use the bookings fax. |
| General Practice Liaison Unit | GCGPLU@health.qld.gov.au | Smart Referrals registration and training. | |
| HealthPathways | gchealthpathways@health.qld.gov.au | Gold Coast Community HealthPathways account / editor enquiries. | |
| CYMHS Access Team | cymhsaccessteam@health.qld.gov.au | Child and Youth Mental Health. ASD / intellectual disability is out of scope for CYMHS. Crisis: 1300 64 2255. | |
| Refer Your Patient feedback | GCH-RYP@health.qld.gov.au | Feedback on the public CPC directory. | |
| Kiteworks / referral intake | GCReferrals@health.qld.gov.au GCReferralIntake@health.qld.gov.au |
Request a secure upload link. Do not email the referral itself. | |
| GCPHN | Medicare Mental Health navigation | 1800 595 212 GCTX@pccs.org.au |
Not crisis. Mon–Fri 8.30am–5pm except public holidays. Medical Objects: Medicare Mental Health Gold Coast Referrals. |
| GCPHN | Medicare Mental Health GP / psychiatrist line | 07 3186 4000 07 3186 4099 fax |
Weekdays 9–5. Fax 07 3186 4099. |
| GCPHN | GP Psychiatry Support Line | 1800 16 17 18 | Advice only. GPs only. 7am–7pm AEST weekdays. gpsupport.org.au |
| GCPHN | YourCoachPlus / PCCS | 07 3186 4000 GCTX@pccs.org.au |
Mental health coaching, 12+. Older A3 listed NewAccess. |
| GCPHN | headspace Southport | 07 5509 5900 | 12–25 years. |
| GCPHN | headspace Upper Coomera (Lives Lived Well) | 07 5600 1999 | 12–25 years. |
| GCPHN | Supporting Minds WMQ | 07 3151 3825 MentalHealthIntake@wmq.org.au |
16–65 (LGBTIQAP+ 12–65). Medical Objects RG4220000HJ. A3 also listed 07 3151 3828. |
| GCPHN | RACH psychology — Change Futures | 07 5648 0424 racmentalhealth@changefutures.org.au |
Psychological services in residential aged care. |
| GCPHN | Lives Lived Well AOD | 1300 727 957 | Alcohol and other drugs. |
| GCPHN | QuIHN adult AOD | 07 5520 7900 | Alcohol and other drugs. |
| GCPHN | Kalwun SEWB | 07 5526 1112 sewb@kalwun.com.au |
First Nations social and emotional wellbeing. |
| GCPHN | Southport Medicare Urgent Care Clinic | 07 5680 0040 | Walk-in. No referral. |
| GCPHN | Oxenford Medicare Urgent Care Clinic | 07 5573 1122 | Walk-in. No referral. |
| GCPHN | Community Rehab Robina | (07) 5635 6301 | Community rehabilitation enquiry number. |
| GCPHN | Child Protection Unit GCUH intake | 07 5687 1375 07 5687 1397 fax CPU-GoldCoast@health.qld.gov.au |
Fax 07 5687 1397. |
| GCPHN | GCPHN practice support | 07 5612 5408 practicesupport@gcphn.com.au |
Gold Coast Primary Health Network practice support. |
| Smart Referrals support | Statewide Smart Referrals support | 1300 478 439 CEQ_SmartReferrals@health.qld.gov.au QH-SmartReferrals@health.qld.gov.au |
Queensland Health statewide Smart Referrals helpdesk. |