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Chronic Disease Programs - Diabetes Management
Copied from the official Gold Coast Health condition page (27 Aug 2026). Hospital triage assigns the official category. Live source: Refer Your Patient — Chronic Disease Programs - Diabetes Management.
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Cat 1 · 30 days
appointment within 30 calendar days. Intervention provided within 1-2 working days
- Symptomatic hyperglycemia: with blood glucose levels (BGLs) consistently >15mmol and /or blood ketones >1.0mmol
- Foot complications e.g. current ulcer, painful neuropathy with confirmed diabetes diagnosis
- QAS referrals where QAS deemed clients required transport to hospital, but client declined
Intervention provided within 3-5 working days
- Following hospital presentation/admission relating to diabetes, e.g. DKA, severe hypoglycaemia, hyperglycemic state
- Recent or recurrent hypoglycaemia
- Hyperglycaemia BGLs consistently elevated >15mmol
- HbA1c>10%
- Commencing or changing insulin or other injectables
- QAS referrals where clients did not require transport to hospital but consented to referral
Intervention provided within 6-14 working days
- Type 1 or Type 2 diabetes with one or more chronic conditions e.g. hypertension, CKD, dyslipidemia
- Comorbidity of anxiety, depression
- Polypharmacy
- Elderly, socially isolated, CALD
- HbA1c 8.1 - 10%
Intervention provided within 15-28 working days
- Pre-diabetes/Impaired glucose tolerance
- Type 1 or type 2 diabetes for re-stabilisation / further education
- HbA1c <8%
Cat 2 · 90 days
appointment within 90 calendar days. No category 2 criteria
Cat 3 · 365 days
appointment within 365 calendar days. No category 3 criteria
Essential referral information
Referral will be returned without this. If a mandatory test cannot be obtained, say so in the referral.
- Type of diabetes and duration of disease
- Weight, weight, BMI
- Medical history
- Presence of any complications e.g. CKD, retinopathy, gastroparesis, neuropathy
- Foot complications (if applicable) e.g. current ulcer, painful neuropathy-refer to high risk foot criteria
- Current Medication List
- Allergies and adverse reaction
Pathology:
- HbA1c & serial HbA1c (if available)
- Fasting blood glucose or OGTT (if relevant)
- Full lipid profile
- Random urine albumin: creatinine ratio (ACR)
- FBC
- ELFTs
Out of scope / wrong door
- Patients under 18 years of age
- Workcover patients
- Patients residing in a Residential Aged Care Facility (RACF)
- Patients accessing NDIS
- From 1 November, 2025 - Patients accessing Levels 4 to 8 - Support @ Home Programme package through My Aged Care (MAC)
- Prior to 1 November, 2025- Patients accessingLevel 3 or 4 Home Care Package through My Aged Care (MAC)
- DVA Gold Card Holders
- Patients currently receiving inpatient services including HITH or GEMITH
- Do not provide services in conjunction with GP Management Plan or Team Care Arrangement
NB: Individual services within the Post Acute suite can consider accepting the above patients on a case-by-case basis
Parent service: Chronic Disease Programs
Send outpatient referrals to
- Smart Referrals preferred (Best Practice or Medical Director)
- Medical Objects GQ42150009Z (lookup qh → QHEALTH, GOLD COAST HEALTH OUTPATIENT)
- HealthLink EDI Qldgchsd
- Fax (07) 5687 4497 — Booking and Referral Centre
- Post: Booking and Referral Centre, Gold Coast University Hospital, 1 Hospital Boulevard, Southport QLD 4215
- Clinic enquiries 1300 559 083
How to refer — full order
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